Contact Us:
+44 1245 790384
info@marvelfurniture.co.uk
FREQUENTLY ASKED QUESTIONS
Delivery time will depend on the items purchased. For large furniture items that are in stock, delivery will be usually within a maximum of 10 working days as long as you're available to accept your order on the proposed date. Medium and small parcels are usually dispatched within 48 hours of payment and just take a few days to arrive.
For large furniture items, you will be contacted once delivery routes have been planned and we have a proposed date/timeslot for you. For some locations we will use trusted third-party delivery services who will contact you directly to advise of the delivery date. Medium and Small parcels can usually be tracked online so you can check the expected delivery date with the carrier. You will be notified when the goods have been dispatched and given a tracking number and tracking information where possible.
Most deliveries are planned before dispatch and we'll get in touch with you to confirm you're available on the proposed date and timeslot. If you find yourself unavailable even after accepting a slot, just let us know as soon as you can we'll re-arrange as soon as we can. Items dispatched via third-party delivery services may be subject to a cancellation/rearrangement fee if you aren't at home on the agreed date.
Full payment is required before your order can be dispatched. At the moment we're unable to accept cash on delivery but can accept all major credit/debit cards at checkout.
We take all efforts to curate all our own photos to give you a good idea of what you're getting. Just keep in mind that sometimes there might be slight variations in colour or size, which is perfectly normal with handmade natural materials like wood.